How do I process a refund for a student?

Refund transactions are only supported within the Enrollware system for clients using EnrollwarePay. 

For clients using all other payment gateways, the refunds should be processed from within the payment processor software. Once a refund is issued outside of Enrollware, you can easily add the transaction to the student's payment record by using the green plus sign next to the Payments field in the student registration edit screen.

Voids and refunds for transactions in EnrollwarePay can be done by clicking the hyperlinked transaction ID in the Student Edit screen or the Payment Report.  

That link takes you to the View Transaction page, where a Process Refund button will be displayed if a refund is permitted.  Transactions can only be refunded or voided up to the original charge amount and have a time limit of an hour to do so.